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FAQ'S

Q1. How can you offer such great savings on home appliances?

Q2. I want to locate a particular product in a Wisebuy Home store, how can I find it?

Q3. Can I order products on-line?

Q4. Can I purchase gift cards?

Q5. What is your return policy?

Q6. Do you offer gift receipts?

Q7. Do you offer a layaway service?

Q8. What is the difference between Wisebuy and a department or specialty store?

Q9. What is the difference between Wisebuy Home and a discount store?

Q10. How do I find out about employment opportunities at Wisebuy Home?

Q11. How do I find out about opening a Wisebuy Home store?

Q12. I am a potential supplier/vendor. Who do I talk to?

Q13. I am a potential wholesale purchaser. Who do I talk to?

Q1. How can you offer such great savings on home appliances?
Through WiseBuy Home's network of international sourcing and buying power, our buyers are able to negotiate the best deals wherever and whenever they happen. We can ensure that the exceptional deals our buyers make can be passed on to our customers every single day. With our “no frills” yet professional shopping environment, we can keep our costs down while focusing on customer services like our full warranty and delivery programs.
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Q2. I want to locate a particular product in a Wisebuy Home store, how can I find it?
Thousands of new items arrive in every WiseBuy Home store, every week. Not only does this mean more choice for you, it also means that no two WiseBuy Home stores are ever the same and that the merchandise varies tremendously from store to store, week to week. For this reason our customers are encouraged to browse for the newest and best deals: what you can count on is finding the best value on brand names.
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Q3. Can I order products on-line?
Because our products are continuously changing with thousands of new items arriving in our stores every week, we are unable to offer on-line shopping. Besides, seeing and touching is part of the experience. Our stores offer exciting new items daily
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Q4. Can I purchase gift cards?
Yes, you can purchase gift cards in any denomination at any one of our WiseBuy Home stores.
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Q5. What is your return policy?
We do not take returns or give refunds.  Canceled major appliances are subject to a 20% restocking fee is still in store.  Products that are a "no fit" can be exchanged for product or a store credit, Wisebuy is not responcible for any transportaton costs.  Products that do not work are covered under a warranty that would be specified on sales recipt.  There are no returns or exchanges on mattresses.  Approved mattress warranty claims will only be accepted in proper packaging.  in store credits cannot be used on consignment items. 
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Q6. Do you offer gift receipts?
Yes, we are pleased to offer gift receipts for your shopping convenience. Please keep in mind, items returned with gift receipts may be exchanged or receive store credit only. Other restrictions apply.
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Q7. Do you offer a layaway service?
With exciting new merchandise arriving in our stores every week, our products sell quickly. In order to offer you the very best prices, we are not able to put items on layaway. So when you see a great deal, we encourage you to grab it because at our prices.
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Q8. What is the difference between Wisebuy Home and a department or specialty store?
Department or specialty stores carry brand name at brand name prices. Wisebuy Home is able to offer the same merchandise at up to 60% less - every day. Also, department stores generally carry the same merchandise for the whole season, whereas Wisebuy Home buyers are constantly in the marketplace looking for the best deals on exciting new products. And with more than 10,000 new items arriving in-store every week, you never know what treasures you'll find.
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Q9. What is the difference between Wisebuy Home and a discount store?
The difference between Wisebuy Home and a discount store is in the QUALITY and VALUE of the products offered. Very often discount stores buy products from Wisebuy Home. We are able to pick the best products to offer you and keep the prices lower than most specialty stores.
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Q10. How do I find out about employment opportunities at Wisebuy Home?
We are always looking for enthusiastic, vibrant employees. To find out about all the exciting opportunities with Wisebuy Home click here.
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Q11. How do I find out about opening a Wisebuy Home store?
We are not expanding at this time, we will let you know when we are
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Q12. I am a potential Supplier/vendor. Who do I talk to?
If you are interested in becoming a vendor to Wisebuy Home, please email info@wisebuyhome.ca.
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Q13. I am a potential wholesale purchaser. Who do I talk to?
If you are an interested Dealer, please see email info@wisebuyhome.ca.
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